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 Content Editor ‭[1]‬


It’s now more than a month since Timaru felt the effects of the unprecedented hail storm, so we wanted to update you on our response to that damaging event.

Literally thousands of vehicles were caught in that storm, as well as boats, homes and contents, many of which belonged to our customers.

Our specialist response team was brought together immediately after the storm. We wanted to ensure we met the needs of our customers just as quickly as we could.

We knew that we needed to help our hardest hit customers first. So, we prioritised those people with property damage and vehicles that weren’t safe to drive.

To date, our team has assessed more than 4,000 vehicles. Those vehicles fall into four categories.

  1. Those vehicles that been repaired and returned to their owners

  2. Vehicles that have been assessed and booked for repair

  3. Vehicles that have been classified as uneconomic to repair but are still safe to drive meaning the owners of these vehicles are still able to drive them over the Christmas New Year period

  4. Those vehicles that suffered such significant damage that they are not safe to drive and have had to be written off

Our objective since the day of the storm has been to repair every customer’s vehicle as soon as we could.

That’s why we brought in specialist hail repairers from around the country as well as from Australia and the United States to assist us in that effort.

Hail storms of this magnitude may be rare in New Zealand, but that’s not the case overseas. As a result, we have been able to benefit from that international experience.

Part of that experience has been the use of internationally accepted specialist techniques to deal with hail damaged vehicles, such as Paintless Dent Repair.

Despite everything that we have put in place, we know it is going to be some time before we can repair every customer’s vehicle, and we thank you for your patience as we work as fast as we can to assist all our customers.

As you would imagine in the wake of an event of this size, there have been some delays in responding to every customer’s inquiry and we apologise for that.

However, we will continue to work across the summer and for as long as it takes to ensure that we  meet the needs of all of our customers.   

You can view the latest FAQs by clicking here.

Haven’t claimed yet?

We are also concerned that we may not have heard from all of our affected customers. If you have hail damage and you haven’t lodged a claim yet, you can make a claim by calling 0800 800 800.

Already made a claim?

If you have lodged a claim and need to discuss it, you can contact our specialist team on 0800 HAILST (0800 424 578).


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