Lantern is a business division of IAG New Zealand Limited (IAG NZ), 1 Fanshawe Street, Auckland 1010. IAG NZ is part of Insurance Australia Group, an ASX listed company with general insurance businesses in Australia and New Zealand. Refer to the Insurance Australia Group website for the Master Privacy Policy.
Lantern collects, holds and uses your personal information for insurance-related and marketing purposes. Where applicable we also collect, hold, and use your personal information for other purposes which are complying with legislation, regulation, and industry codes that are applicable to us such as anti-money laundering, sanctions and anti-slavery requirements.
The intended recipient of your information is Lantern We may also give your information to, and obtain it from others, including other business divisions of IAG NZ and Insurance Australia Group (although we’re not obliged to), our suppliers, your financiers, government and law enforcement agencies, and the insurance industry, including the Insurance Claims Register Limited where records of claims are kept. Information from or about you may be stored physically or electronically, including in offshore facilities, by IAG NZ, any other IAG NZ or Insurance Australia Group company or any supplier (with whom we have a contractual arrangement). Where your information is stored physically or electronically outside of New Zealand we ensure that our contractual arrangements with these suppliers/entities generally include an obligation for them to comply with New Zealand privacy laws. We will take reasonable and appropriate steps to protect this information from unauthorised access or disclosure.
Failure by you to provide accurate and complete information may result in your application for insurance being declined, your claim being reduced or declined, or we may void your policy from the outset. If anything changes, you must also tell us. You may request access to, or correction of, the information we hold about you by writing to us or telephoning us on 0800 800 800.
You agree that Lantern is authorised to collect, hold, use and disclose your personal information in accordance with this privacy policy. Where you provide Lantern with personal information about any other person for insurance-related purposes, you confirm that you have the authority of those persons to disclose such information and to authorise Lantern to collect, hold, use and disclose the information for insurance-related and marketing purposes in accordance with this privacy policy.
As part of our commitment to providing the best possible service to our customers, Lantern may record telephone calls for quality assurance and training purposes.
We encourage you to review this privacy policy on a regular basis as it may be updated in the future.
If you have any concerns or queries in relation to our privacy policy please contact:
The Privacy Officer
IAG New Zealand Limited
Private Bag 92130
Victoria Street West
Auckland 1142
Waka Kotahi NZ Transport Agency (NZTA) operate the New Zealand Motor Vehicle Register which records and holds information about vehicles registered in New Zealand and the persons these are registered to (MVR Information).
Pursuant to section 241 of the Land Transport Act 1998 (LTA) and Gazette Notice 2022-au4072 of 28 September 2022, IAG may access the MVR Information for the purposes of assessing or processing an insurance policy or claim in relation to a vehicle.
You can instruct NZTA that you do not wish your name and address to be made available through the Motor Vehicle Register under section 241 of the LTA (opt-out). However, IAG also has authorised access under section 237 of the LTA to the opt-out information for the purposes specified. IAG agents with access to MVR Information may also access it for IAG purposes. For more information on what the Motor Vehicle Register is and how to opt-out please see www.nzta.govt.nz
